We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition. In the event of an order arriving with damaged, broken or faulty items, we require a photo of the goods in question by e-mail to enquiries cromartie.
Please note, we will only refund or credit the sale value of incorrectly ordered goods — not any return postage. Subject to exceptions, we are happy to accept returns of incorrectly ordered or mispicked items within 28 days of delivery.
If you would like your goods to arrive in either the morning or the afternoon, we can arrange this for you at an additional cost- please specify when placing your order and we will contact you to confirm. Free Delivery. Please note, pallet deliveries are kerbside only unless otherwise discussed. PayPal accepted, including payments from all major credit cards through PayPal.
Brown only. Amaco Underglaze Pencils can be used for intense colour shading, drawing fine lines and for simply making identification marks. If you would prefer to collect your order or arrange your own transport, please let us know at the time of ordering.
Where possible, please check your pallet or delivery carton for any signs of outer damage — if any is evident please sign for the goods as damaged and inform us within 2 working days.
Underglaze Pencil Various Colours. Our couriers deliver between the hours of 9am and 6pm- if you have specific opening times please inform us at the time of placing your order so we can update our records accordingly. Please call us on 01782 319435 or e-mail enquiries cromartie. In Stock.
When returning items to us, please include a note or copy of your sales order or invoice with your goods to enable us to process your refund. Maximum Firing Temperatures: Quick Order. We would also advise that you place orders in advance where possible, as although we endeavour to despatch your order quickly there are occasions where traffic or weather conditions may affect delivery. Please note, during peak times such as school holidays and Christmas we experience a higher volume of orders.
Pallet deliveries are kerbside only. Please ensure you provide a current telephone number when your order is placed as we may instruct our courier to contact you before delivery.